LGBTQ Center of Durham

114 Hunt Street - Durham NC 27701
[email protected]
Open Mon-Fri 2p-8p and Sat/Sun 12noon-6p

Host Home Case Manager

LGBTQ Center of Durham
Job Description Form

Job title: Host Home Case Manager
Reports to: Executive Director (ED)
Type of position: Full-time
Hours/week: 40 Exempt

General Description:

The LGBTQ Center of Durham ( is a community center committed to supporting and celebrating LGBTQIA+ individuals in and around Durham, NC.  The Center, established in 2015, is located at the intersection of three neighborhoods and along two bus lines where it can best serve as a hub for the LGBTQ+ community in Durham. Recently, the Center received multi-year funding from NC Department of Health and Human Services (DHHS) to launch an evidence-based Host Home program that will match homeless youth with a short-term host home.

The Host Home Program identifies, screens, and trains community members who volunteer to host for youth aged 18-24 who are in need of immediate housing, for which hosts may receive a stipend and ongoing support from the Host Home Program Coordinator.

The Case Manager will provide assessment, case management, crisis intervention, and coordinate activities for youth. Case management services centered primarily around strengthening independent living skills and housing permanency along with career and education development.

Work experience requirements:

  • Experience working with individuals with mental health needs (including trauma).
  • At least 4 years experience working with transition age youth, foster care, low-income families, mental health, and/or juvenile justice.
  • Knowledge of local Child Welfare and Juvenile Probation policies, procedures and governing legislation preferred, but not required.

Education Requirements:

  • Undergraduate degree in social work, counseling or similar or 5 years of experience in relevant mental health setting
  • Graduate degree in clinical social work or closely related field strongly preferred.

Knowledge, Skills, Abilities Required

  • Case management and/or mental health service provision.
  • Program development experience.
  • Experience working in a collaborative setting.
  • Knowledge of the causes and impacts of trauma in LGBTQ+ young people.
  • Basic program evaluation knowledge and experience.
  • Personal qualities of integrity, credibility, creativity, and a commitment to and passion for the organization’s mission and the mission of ending youth homelessness.
  • Demonstrated experience working with people experiencing homelessness and LGBTQ+ and youth of color.
  • Commitment to integrating youth voice and best practices working with LGBTQ+ and youth of color into all components of the Host Home Program.
  • Knowledge of the unique social and structural challenges faced by transgender young people and the interventions needed to advance gender and economic justice for this population.
  • Valid North Carolina driver’s license with access to a personal vehicle with current insurance that can be used for company business if required.
  • Fingerprinting/background check as required.
  • Personable under pressure and able to work with diverse constituencies.
  • Excellent verbal and written communication skills.
  • Must be organized, self-starting, results-oriented; able to work under pressure and complete multiple tasks simultaneously.
  • Knowledge of Microsoft Office and Google Apps for Non-Profits products.
  • Commitment to/knowledge of the greater Durham queer and trans communities.
  • Demonstration of a strong anti-oppression/anti-racism analysis and the ability to apply that analysis in relationship development, written work and deliverables production.
  • Understanding of issues affecting LGBTQ+ communities.
  • Evening and weekend availability.
  • Bilingual (English/Spanish) preferred, but not required.


Program Development & Implementation

Co-create program policies and procedures based on Host Home Program best practices. Areas to develop include:

  • Coordination of outreach strategies, referral processes for youth in need, and application process into the Host Home Program.
  • Communication practices between partner organizations to assure needs and concerns of youth and hosts are being addressed in a regular and systematic way.
  • Regular communication and collaborative meetings with youth case management partners.

Case Management

Plan and execute activities to implement the case management of all youth partners in the Host Home Program. This includes:

  • Assess youth for skills, challenges and appropriate services.
  • Collaborate with eligible clients to create an Individualized Service Plan that will be updated monthly.
  • Collaborate with client, host and Host Home Coordinator to complete a Host Home Agreement and Participation Plan.
  • Evaluate transportation needs and support youth in developing a sustainable plan.
  • Provide clients with referrals as needed for services and activities, in particular mental health, substance abuse services and opportunities for educational & career development and personal enrichment.
  • Provide clear direct, support and follow-up to all clients.
  • Support clients in action plan to resolve issues that can prevent clients from maintaining their housing.
  • Transport clients to appointments, meetings, etc. as needed.
  • Maintain files and update case notes regularly into case management information system in a timely manner.
  • Develop capacity of relevant service providers and community partners to serve LGBTQ youth.

Engage consultants in Host Home Program

Community members with lived experience will provide valuable consultation and feedback. Meet with youth and homelessness consultants in development of Host Home Program policies and procedures and attend bimonthly Consultant Team meetings.

 Attend program and Center staff meetings

Participate in Host Home Program evaluation

Cultivate culture of Learning for Host Home Program

Plan and attend regular, ongoing trainings related to topics connected to Host Home Program including supporting LGBTQ+ youth experiencing housing instability, positive youth development, trauma-informed care, and host home best practices.

Represent the LGBTQ Center of Durham at pertinent city, county, state, and community committees as needed.

Attend meetings, trainings, and individual/team supervision as required.

Other duties as assigned by ED.

Work Environment

The Case Manager is expected to work evenings, weekends, and weekdays as needed. Ability to prioritize multiple projects and manage frequent interruptions is essential to succeeding in this environment. Ability to lift 25 pounds on occasion.

Salary Range

Depending on education and experience, salary ranges from $40,000 to $45,000 per year. Benefits include employer paid healthcare stipend, generous personal time off, and paid holidays.


All applications for the Host Home Case Manager will be considered on a rolling basis until the position is filled.  To ensure a complete application is received, we strongly prefer the use of our application page. Alternatively, you may email a formal cover letter and your resume to [email protected], or mail both items to:

LGBTQ Center of Durham
attn: Job Opportunities
1821 Hillandale Rd, Ste 1B-400
Durham NC 27705.

We will not review incomplete applications. Given the number of anticipated applications, we request that you follow-up by email only -- no phone calls, please.

For questions, contact [email protected] to learn more.


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