LGBTQ Center of Durham

114 Hunt Street - Durham NC 27701
919-827-1436
[email protected]
Open Mon-Fri 2p-8p and Sat/Sun 12noon-6p

Program Coordinator

LGBTQ Center of Durham
Job Description Form

Job title: Program Coordinator
Reports to: Executive Director (ED)
Type of position: Full-time
Hours/week: 40 Exempt

Our Mission and Vision:

The LGBTQ Center of Durham (www.lgbtqcenterofdurham.org) is a community center committed to supporting and celebrating LGBTQIA+ individuals in and around Durham, NC.  

We are committed to improving the quality of life for LGBTQ+ people in and around Durham:

  • through programming, resources, and networks of support;
  • by acting as a hub for Durham’s LGBTQ+ community;
  • by educating our neighbors in order to enhance understanding of and sensitivity to LGBTQ+ issues.

Our vision is to create a community where all LGBTQ+ lived experiences are affirmed, supported, and celebrated.

General Description:

Located in downtown Durham, North Carolina, the Center has a staff of six (4 full-time, and 2 part-time), a seven-member Board of Directors and an annual operating budget of approximately $350,000.

The LGBTQ Center of Durham Program Coordinator will have experience in customer service, working with youth, and project implementation including:

  • A proven track record of success working with LGBTQ+ youth that fosters an environment of success;
  • by responding appropriately to all concerns and concerning behavior;
  • by being a thought-partner in the development and implementation of the LGBTQ Youth Center;
  • by sharing and affirming all LGBTQ+ lived experiences; and
  • by responding to the needs of our clients and visitors in a warm and welcoming manner to ensure all folks feel welcome;
  • A proven track record of success recording and managing intake for visitors to the center;
  • by developing lasting systems that will ensure proper assessment of visitor needs;
  • by providing productive guidance to the Center staff to help inform practice;
  • by advocating for folks from our most vulnerable populations and being a true advocate bystander.

Our ideal candidate would bring a background in supporting youth and providing customer service, with a track record of development and promotion of diversity, multiculuralism, social identity development, social justice through diverse programming, educational interactions, training, community development and educational dialogues.

Work experience and Education Requirements

  • At least 3 years nonprofit, higher education, or public service experience.
  • At least 2 years program and/or volunteer management experience.
  • At least 2 years customer service experience.
  • At least 2 years staff or volunteer supervision experience.
  • Undergraduate degree; candidates with relevant experience in place of a BA encouraged to apply.

Ideal experience

  • Experience working with LGBTQ+ Youth and a commitment to prioritizing and advocating for the needs of folx with disabilities and people of color.
  • Manage program design and goals in accordance with the organizational mission.
  • Contract and budget management.
  • Represent the Center at community activities to enhance the community profile.
  • Community outreach and involvement.
  • Contract and budget management.
  • Safety and Risk Management experience and/or training.
  • Recruit, screen, train, supervise, and lead volunteers in collaboration with staff.
  • Ability to work evenings, nights, weekends.

Knowledge, Skills, Abilities Required:

  • Experience working in a collaborative setting.
  • Personal qualities of integrity, credibility, creativity, and a commitment to and passion for the organization’s mission.
  • Personable under pressure and able to work with diverse constituencies.
  • Excellent verbal and written communication skills.
  • Program evaluation design and implementation experience.
  • Personal qualities of integrity, credibility, creativity, and a commitment to and passion for the organization’s mission.
  • Knowledge of Microsoft Office and Google Apps for Non-Profits products.
  • Must be organized, self-starting, results-oriented; able to work under pressure and complete multiple tasks simultaneously.
  • Knowledge of Microsoft Office and Google Apps for Non-Profits product.
  • Demonstration of a strong anti-oppression/anti-racism analysis and the ability to apply that analysis in relationship development, written work and deliverables production.
  • Commitment to and knowledge of the greater Durham queer and trans communities.
  • Understanding of issues affecting the Durham LGBTQ+ community.

Responsibilities:

Reporting to the Executive Director, the Program Coordinator has responsibility and is accountable for managing all customer service interactions and, in consultation with the E.D., sets the programmatic tone of the Center.

Be the face: They will strategically improve customer service interactions for QTPOC, people of all ages, and communicate clearly the LGBTQ Center of Durham’s mission and purpose.

Pioneer Programming: Have the ability to think outside the box and provide a level of support like none other. They will pioneer the way the
LGBTQ Center of Durham expands its suite of programming with a goal of doing so with an eye on efficiency and cost-effectiveness.

Lead Assessment: They will be responsible for managing and supporting The Center’s mission and goal by doing periodic and on-going assessment of programs to ensure overall success.

Social Media: They will, in collaboration with the Executive Director, coordinate and develop all social media efforts. A diverse approach to best satisfy the needs of our constituents and the Center.

Focus on Youth: In collaboration with the Executive Director, they will focus the LGBTQ Center of Durham on the development and execution of the LGBTQ Youth Center. As a thought-leader on this project, they will assist with the coordination, risk management, and promotion of the LGBTQ Youth Center.

Specifically, the PC will:

  • Assist in prioritizing, implementing and measuring the work necessary to achieve our goals;
  • Communicate The Center’s mission to wide audiences of stakeholders and inspire and motivate our donors and constituencies to achieve our ambitious mission;
  • Develop and implement ground-breaking programs;
  • Ensure that all activities and programs meet the highest standards of ethics and transparency and are aligned with The Center’s values;
  • Be an engaging public speaker who can articulate The Center’s goals/plans and move key audiences to action.

Work Environment

The Program Coordinator is expected to work evenings, weekends, and weekdays as is the rest of the staff. Ability to prioritize multiple projects and manage frequent interruptions is essential to succeeding in this environment. Ability to lift 25 pounds on occasion.

Salary Range

Depending on education and experience, $35,000 - $42,000 per year. Benefits include employer paid healthcare stipend, generous personal time off and paid holidays.

 

 

All applications for the Program Coordinator must be received by Friday September 13, 2019. 

To ensure a complete application, we strongly encourage you to use our application page to apply for this position. Alternatively, you may email a formal cover letter and your resume to [email protected], or mail both items to:

LGBTQ Center of Durham
attn: Job Opportunities
1821 Hillandale Rd, Ste 1B-400
Durham NC 27705.

We will not review incomplete applications. Given the number of anticipated applications, we request that you follow-up by email only -- no phone calls, please.

For questions, contact [email protected] to learn more.

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